Responsibilities:
1. Answer incoming calls and respond to customer's inquiries in a professional manner
2. Take orders, process payments, and provide information about products or services
3. Handle customer complaints and provide appropriate solutions
4. Keep records of customer interactions and transactions
5. Follow communication scripts and guidelines provided
6. Meet personal/team qualitative and quantitative targets
7. Provide feedback on the efficiency of the customer service process
8. Ensure customer satisfaction and provide excellent customer service.