Customer Support

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.
• Address customer concerns, complaints, or queries efficiently and courteously.

Technical Support:

• Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.
• Guide customers through technical procedures and solutions step-by-step.

Service Assistance:

• Provide information about broadband plans, features, and promotions.
• Assist with service activation, upgrades, downgrades, and cancellations.
• Handle billing-related inquiries, payments, and account adjustments.

Escalation Management:

• Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.
• Follow up to ensure timely resolution and customer satisfaction.