Customer Support
What you should have:
A bachelor’s degree or a related field.
A minimum of 06 Months, relevant experience in tele-calling/customer handling both inbound/outbound.
Fluent in English, Hindi and if in any South languages i.e. Tamil, Telugu & Kannada.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
A team player with leadership skills an target oriented.
Maintain a positive attitude focused on customer satisfaction.
Unparalleled bias for action with an ability to operate in a fast-paced environment.
What will you do?
Handling inbound and outbound calls from Institutes / Customers / Franchise Channel Partner (FCP) and creating
leads for the sales team.
Sending E-mails to the Institutions / Customers / Franchise Channel Partner (FCP) to create lead and maintaining
MIS.
Coordinating with Institution / Customer / Franchise Channel Partner (FCP) regarding online loan
application journey for smooth processing till disbursal.
Identify Institutions / Customers’ / Franchise Channel Partner (FCP) needs and fulfilling them with our products or
services.
Handle Institution / Customers’ / Franchise Channel Partner (FCP) requests/inquiries related to their
Empanelment/Loan application process, products & services in a professional manner & serve all customers
regardless of segment up to the level of their full satisfaction.
Understanding key customer individual needs and addressing these and meeting with managers in the
organization to plan strategically.
Activating existing empaneled Institute’s / Franchise Channel Partner (FCP) with regular calls and
encouraging them to source fresh business i.e. Customer/Institution.
Training Institute team members / Franchise Channel Partner on customer loan application journey.
Reporting : Head of Sales & Distribution