- Build and maintain strong relationships with customers through regular communication and assistance
- Address customer inquiries, concerns, and complaints in a timely and professional manner
- Ensure high levels of customer satisfaction through personalized service and attention to detail
- Collaborate with internal teams to effectively resolve customer issues and enhance their overall experience
- Generate sales leads and upsell products or services to existing customers
- Maintain accurate customer records and documentation in the CRM system
- Identify and recommend process improvements to enhance the customer experience
- Meet and exceed performance targets and goals set by the company.