Key Responsibilities:
- Act as the primary point of contact for clients, ensuring timely and effective resolution of their queries and needs.
- Foster strong client relationships by delivering exceptional customer service and support.
- Address client concerns and complaints promptly, providing appropriate solutions and following up to ensure resolution.
- Assist in the preparation of client reports and presentations as needed.
Qualifications:
- Proven experience in customer support, banking, or background verification is required.
- Strong communication and interpersonal skills, with the ability to build rapport and influence others.
- Excellent convincing and negotiating abilities to handle client interactions effectively.