Customer Service Executive

Customer Service Executive

Key Responsibilities and Accountabilities:

·        Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

·         Complete Training Needs Analysis to confirm the Training is applicable.

·         Design Training content with the Learners needs in mind.

·         Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.

·         Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

·         Completes all training and development activities in timely manner.

·        Understanding of escalation handling procedures.
 

Main Job Requirements:

Education and Specific Training

·         Graduate in any stream.

·        24*7, Rotational shifts.

Work Experience

·         Experience with dealing professionally with people you only speak to via telephone, e-mail, chat and social media.

·         TSE / CSE   experience is a plus.

·        Preferable experience with valid documents.

·        Graduation and Above

·        Freshers can be considered.

·        Understanding & Knowledge of E-commerce