At Chai Point (Mountain Trail Foods Pvt Ltd.), we’re looking for individuals who want to discover their purpose, provide them with opportunities to find explore and strengthen their skills, while still having a lot of fun and bonhomie.
Designation: Trainee/Apprentice-(Fresher); Store Partner (Experienced)
Role: We are seeking a dedicated and customer-oriented individual to join our team as a Store Partner at our tea-based Quick Service Restaurant (QSR). As a Store Partner, you will play a crucial role in ensuring the smooth operation of the store, providing exceptional service to our customers, and contributing to the overall success of the establishment.
Key Responsibilities:
v Customer Service:
· Greet customers warmly and assist them in making product selections.
· Provide product information, recommendations, and suggestive selling to enhance customer experience.
· Handle customer inquiries, concerns, and complaints in a professional and efficient manner.
· Ensure customer satisfaction by delivering high-quality service and resolving issues promptly.
v Operational Support:
· Assist in the preparation of tea-based beverages, ensuring adherence to recipes, quality standards, and presentation.
· Maintain cleanliness and organization of the store, including workstations, equipment, and dining areas.
· Follow proper food safety and sanitation procedures to uphold health and safety standards.
· Operate cash registers, handle transactions accurately, and process payments efficiently.
v Team Collaboration:
· Work collaboratively with team members to achieve store targets and objectives.
· Foster a positive work environment by demonstrating teamwork, respect, and professionalism.
v Compliance and Safety:
· Adhere to company policies, procedures, and standards at all times.
· Maintain compliance with health and safety regulations, including food handling and sanitation guidelines.
· Report any safety hazards, incidents, or maintenance issues to management promptly.
Qualifications:
· Education: 12th / Diploma / Degree passed.
· Strong interpersonal and communication skills.
· Ability to work effectively in a fast-paced environment.
· Excellent customer service skills with a friendly and approachable demeanor.
· Basic math skills for handling transactions.
· Previous experience in the food service industry is preferred.
· Flexibility to work various shifts, including evenings, weekends, and holidays.