Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. Its mission is to be the first-choice provider of financial solutions. They aim to build strong customer relations through smart communications technology and empowered customer care representatives.
The branches act as the face of Axis Bank for millions of retail customers and are, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers and are also core drivers of the Bank’s customer engagement strategy across products and services
Your role
As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for,
- providing financial solutions to customers by offering bank products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits.
- They will be required to use their communication skills to add new customers and Cross Sell Bank products.
- As part of the daily cadence, BROs are required to engage with existing customers of the Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
- BROs are expected to process customer transactions and Service requests within a defined turnaround time (TAT) and ensure end-to-end closure.
- BROs may also be posted as tellers as per the organization’s requirements for processing cash transactions of customers.
- BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, and WhatsApp banking wherever possible
Your responsibilities
- Offering solutions and Cross selling Bank’s retail banking and third-party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
- Achieve Business budgets as assigned by the organization on a monthly basis consistently.
- Generating referrals and leads of new customers for the sale of the bank’s products.
- Promoting the bank’s products by taking part in marketing activities and customer visits outside the branch.
- Contact existing customers for bringing in more deposits and cross-selling of bank’s products.
- Timely and accurate processing of customer transactions and requests.
- Handle customer queries and provide correct solutions to ensure there are no customer complaints.
- Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
- Ensure that all audit requirements of the bank are met optimum audit rating.
- Complete all mandatory certifications required for the role (EUIN, SP Certification etc.)
- Complete all learning activities/training conducted by the bank from time to time.
- Daily entry of interaction with customers in the bank’s CRM system.
- Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time
Training & development
Axis Bank is one of the best places for freshers and interns because it offers Fintech programs, Young Bankers Programs, Virtual Sales and Relationship Management Programs, and many more. Whether you're a fresh graduate or a professional with considerable work experience, Axis Bank offers you ample opportunities to grow, upskill, and advance in your career.
Benefits
The bank takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package as mentioned below;
- Health Insurance
- Job Training
- Soft Skill Training
- Work From Home
- Team Outings
- Free Transport
- Education Assistance
- International Relocation
- Free Food
- ....read more
Career progression
Axis Bank helps its employees by creating the ideal work environment to encourage capacity building, growth, and empowerment. Through its multi-level leadership development program, Axis Bank employees have an opportunity to hone their leadership skills.
Developing leadership skills across various levels is one of their key focus areas for capacity building. At Axis Bank multi-tiered leadership development programme has been created to develop leaders at various levels in the Bank through academic tie-ups with premier institutions globally. Currently, there's Axis Blitz. It was introduced to reestablish laudable behaviours through experience sharing with the executive management of the Bank.