Responsibilities: ● Provide technical support and ad-hoc training to customers who use the company’s product,
replying to inbound queries.
● Ensure customers remain satisfied with the product by educating them about functional
capabilities and possible upgrades.
● Aid with the development and improvement of the product by gathering feedback to identify
recurring issues and addressing these with the product manager.
● Maintain excellent service standards, going above and beyond to ensure customer
satisfaction and retention Preferred.
Qualification:
● Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
● 50% cutoff – 10th, 12th and Graduation.
● No backlogs and Gap years during education
● Must be fluent in English and Hindi