Associate - Customer Support

Location(s) : Hyderabad

Home » Search Jobs

Job Details

Job Title - Associate - Customer Support

Spandana Sphoorty Financial Ltd

Location(s) : Hyderabad Exp : 1 - 3Years Qualification : Graduate Salary : 2.5 - 3.5 INR P.A.

Posted On : Jun 15, 2023 | Job Type : Full Time | Gender : | Function : BFSI | PWD : No

Job Description

Should respond to Calls related to Customer Queries, complaints etc..
Handling customers calls and call back for complaint calls.
Responsible for attending calls & have to co-ordinate with the customers/concern deportments in regard.
Responsible for conducting briefing about any changes / new updates or process change from time to time

Skills required

Good in Communication, Ability to take calls.

Require Good oral and written communication in English and should be able to speak Hindi and Other regional Language(Malayalam & Marathi.

Good Communication skills for Handling Escalation Emails & Calls

Ability to effectively deal with and manage stressful situation

Download JD

Company :	Spandana Sphoorty Financial Ltd
Type :	BFSI
Contact Person :	Sangameshwar Reddy
Email :	sangameshwar.reddy@spandanasphoorty.com
Phone :	97xxxxx08
Website :	https://spandanasphoorty.com/
Address :	16th Floor, Raidurg, Opp: Ikea,Hitech City, Hyderabad

About Company

About Company: Our journey started in 1998, for us, it has always been about ways to empower women, ways to give wings to her entrepreneurial aspirations, ways to give her financial independence, ways to give her financial security. And importantly… ways to uplift communities. 'WE'! at Spandana Signifies Collaboration | Indicates Togetherness | Means you and us as a group. We also stand for Women Empowerment and Women Entrepreneurship! Our micro-loans, designed specifically for women borrowers, have helped uplift the lives of millions of households that used these loans to acquire assets and to enhance their incomes. The convenience of door-step delivery of financial services to our customers have saved innumerable man-days spent visiting a bank which, most of our customers were not at ease with. Our customers also get freedom from the exorbitant interest rates charged by a local money lender. We rely on the social underwriting of loans aka., the JLG model of microfinance, thereby giving our borrowers an opportunity to start from scratch. Our loan products are designed keeping in mind the evolving needs of our customers while also ensuring that they are sustainable for borrowers. Most of our colleagues are from the same socio-cultural background as our borrowers which provides a degree of comfort to our borrowers. All this, just to ensure that our customers and the communities that we operate in, prosper. Our ambition is to be the wind beneath the aspirational flight of our customers.

5 signs to identify fake job offers :

Asking for money (mostly refundable).
Looking for confidential information (Credit Card / OTP / Aadhar / PAN, etc).
Badly written job ads (incorrect grammar).
Offering easy hiring criteria (on the spot offer, no interview).
Luring with salary beyond expectation.

4 ways to protect yourself against job frauds :

Never respond without verifying the legitimacy of the job offer.
Do not share personal/bank account details with anyone.
Refuse to make any payment for job offers.
Verify online presence and reviews of the recruitment firm.