Customer data base
2. service schedule
3. Service reminders
4. Appointments
5. Customer reception
6. Opening repair order/Job card
7.  workshop planning
8. Co-ordinate with job controller and parts department
9. Provide repair time and cost estimate
10. Status update to customer
11. Co-ordinate for Invoice & payment
12. Post repair feedback
13. Customer satisfaction
14. CSI analyses
15. you are the responsible for preparation of quotations and prices
16. service information updating and follow-up