Timespro Banking Programme Sales and Service Management - Axis Bank
TimesPro Banking Program – Sales and Service Management serves as a stepping stone for aspiring bankers, providing them with the essential knowledge and skills required for success. The rigorous training ensures that participants gain valuable insights and practical experience while advancing their careers. Graduates who successfully complete the programme and meet the assessment criteria are considered for positions as Business Development Executives (BDE) at Axis Bank.
Driving License mandatory
Free
Learning Outcomes
Enhance their communication skills to engage with customers and address their queries and concerns
Acquire in-depth knowledge of both banking and third-party products, allowing them to make informed recommendations to customers
Develop strong sales skills enabling them to effectively promote and sell the bank's products to new and existing customers
Learn to tailor the sales approach based on customer needs and preferences
In Depth Knowledge of Basics of Banking and Products and Services of Axis Bank
Eligibility and Pre-requisite knowledge
Qualification - Gradudate; Age - less than 28 years; Work Experience: 0-9 Months
Type of Assessment
Assessment: Yes, In-Course assessment
Assessment Type: MCQ
Assessment Mode: Virtual, non-proctored
Assessment Provider: TimesPro
Certificate: Available
Certificate Provider: TimesPro
Additional Cost for Certification: No
Course Syllabus
- Role of a Business Development Executive
- Understanding career path, next roles, and long-term goals.
- Performing tasks to meet life and career goals.
- Banking Basics
- Understanding a bank's role and customer needs.
- Understanding relationships with individuals, small companies, retail shops, and large companies.
- Understanding the regulator for banks and their functions.
- Projecting Yourself Professionally
- Developing communication skills and confidence.
- Practicing grooming etiquette and body language.
- Products & Services
- Understanding savings and current accounts.
- Understanding NRI Business products and opportunities.
- Selling premium earn incentives.
- Lead Generation
- Identifying catchment areas and micro markets.
- Customer profiling
- Appointment fixing, cold calling, and questioning techniques.
- Sales Pitch: Explains the process of pitching and its steps.
- Ethics: Importance of ethics in sales and consequences of unethical behaviour.
- Compliance:
- Process of documentation, including online and offline form filling and validation.
- Learn more about the digital assets of banks like Net Banking and Mobile Banking.
- KYC's significance, requirements, and guidelines.
- Principles of money laundering and RBI's guidelines for AML.
- Prevention and control of fraud and forgery