JOB DESCRIPTION
Brief about Airtel: Bharti Airtel Limited is India’s second largest telecommunications company. Company's product offerings include 2G, 3G and 4G wireless services, Payments Bank, fixed line services, high speed broadband, DTH, Wynk music, Airtel TV & Enterprise services.
Job Title: Customer Relationship Officer; Business - Retail
JReporting to – Store Manager
Purpose of the Job
This is a unique opportunity to work in the areas of Customer experience as well as Sales. The role exists:
· To create excellence in every customer moment & win them over as “friends for life”.
· Serve our friends with simple and transparent digital experiences leading to warm & personalized outcomes.
· Deliver defect free resolutions with speed and honesty AND explore life enriching experiences to GROW products and services for our friends and their families
Deliverables (key responsibilities)
Customer Service
· Responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Generate Sales leads
· Responsible for driving sales for various Airtel Plans, Plan upgrades & Products including my Airtel APP, WYNK, Airtel TV etc. for new & existing Airtel customers.
· Deliver on all agreed KPIs with adherence to pre-defined Scope of Plan to run store operations smoothly.
Compliance
· Ensure compliance with policies and procedures & expected code of conduct.
· Ensure completion of store operational requirements
Demonstrate (Key competencies)
Persuasive Communication Skills
- Service & Sales orientation
- Digital Savvy
- Analytical Thinking
Empathy
Salary ; 20000 to 25000
Skills Required
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service to the customers.
- Should be able to manage sales, service & operations at the same time.
- Ability to connect, provide innovative solutions, and create an environment where all can succeed.
- Must be digital savvy, comfortable in handling customer journey on digital stores.
Educational Level Must have:
Graduation is a must
MBA (Preferred)
Communication : English/Hindi (Fluent)